Privilege Double Room
- 1 King-size bed,1 Double bed
Hotel · Almaty · Almaty City
Mercure Almaty City Center
A modern 4-star hotel on Abylaikhan Avenue, close to the old center and a short walk from the city's dining and entertainment spots.
- Central location near the old center of Almaty
- Modern rooms with city or mountain views
- Free parking and 24-hour reception
8.9
Great
476 reviews
Booking.com 8.9 · 476 reviews
About
Mercure Almaty City Center
Mercure Almaty City Center occupies a spot on Abylaikhan Avenue in the shopping district, putting guests within a short walk of the old center, the Zhibek Zholy metro station, and a range of bars and restaurants. The hotel's 134 rooms are designed with a modern, elegant feel, many offering views over the city or the Tien Shan mountains.
The property includes a spa and wellness center with a sauna, Turkish bath, and massage services, plus a fitness center for active stays. Dining options include a restaurant, snack bar, and bar/lounge, with in-room breakfast available. Business travelers have access to a business center and meeting facilities.
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Central location near the old center — Guests repeatedly highlight the hotel's position on Abylaikhan Avenue, just a five-minute walk from Ablat and the old center, with easy access to shopping streets, bars, and restaurants.
- Modern, stylish rooms — The hotel stands out for its contemporary design, with guests praising the clean, well-furnished rooms and absence of traditional Soviet-era decor. Many rooms offer views of the city or mountains.
- Attentive and knowledgeable staff — Multiple reviews mention helpful staff who arrange taxis, ensure smooth stays, and are always available, contributing to high service ratings.
- Good value for money — With rates from $72 and an 8.9 guest rating, travelers find the combination of location, amenities, and quality to be a sound deal, especially given the free parking.
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Worth weighing
4 to weigh- Pets not allowed — The hotel has a strict no-pets policy, which may be a limitation for travelers with animals.
- Check-in window limited to 15:00–23:59 — Guests arriving outside these hours cannot check in, which could be inconvenient for late-night flights or early arrivals.
- No smoking on site — Smoking is prohibited throughout the property, so smokers will need to step outside the hotel to smoke.
- Some reviews note minor issues — Though the general rating is favorable, a few guests gave ratings around 7–8, often without specific complaints, suggesting possible inconsistencies in experience.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Standard Double Room
- 1 Double bed,2 Single beds,1 King-size bed
King Suite
- 1 King-size bed
Elegant Double Room
- 1 Double bed
Superior King Suite
- 1 King-size bed
Privilege King Suite
- 1 King-size bed
- Shower
- Non-smoking
- Bathtub
- Air conditioning
Privilege Suite
- 1 Double bed
- Mountain view
- Shower
- Coffee machine
- Heating
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Welcome drink
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Room Amenities
- Air conditioning
- Heating
- Soundproofed rooms
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
- Carpeted floor
Food & Drink
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
- Children's menu
Wellness & Leisure
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Fitness centre
Accessibility
- Toilet for disabled
- Bathroom for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.9/10 from 476 reviews
Booking.com · 8.9 · 476 reviews
8.9Verified guest“The room had a bathtub, and the location was excellent—just a 10-15 minute walk from Ascension Cathedral.”
8.9Verified guest“Spacious, nicely styled rooms with a great view over Almaty and attentive staff. The setting is favorable, close to the mountains, various restaurants, and the old center, just a five-minute walk from Ablat. Right in the heart of the city.”
8.9Verified guest“A marvelous and stunning location for visiting bars and restaurants. The building and rooms are new, with a great view over Almaty.”
8.9Verified guest“This place is really modern and I loved it, especially the fantastic city view! The room was super stylish and the bathroom was pretty nice. The food was yummy and satisfying.”
8.9Verified guest“Knowledgeable staff members available. Convenient central location close to main shopping areas, a variety of restaurants and bars in the city center. A short five-minute walk to Ablat, the heartbeat of Almaty with its old center and bustling dining and entertainment spots nearby.”
8.9Verified guest“We had a great stay at this luxurious hotel. The structure was modern and elegant, with clean and well-furnished rooms. We especially appreciated the absence of the traditional Soviet-style luxury that is common in this area. The rooms were spacious and comfortable, and we were pleased to see there was no carpeting, which can often be found in other hotels in the area.”
04 — Location
Getting around Almaty
The property sits in Almaty.
Old Center: A five-minute walk from the hotel, the old center of Almaty offers a mix of historic architecture, shops, and dining options, as noted by guests.
Shopping District: The hotel sits in a shopping district on Abylaikhan Avenue, with the main shopping street easily accessible on foot.
Zhibek Zholy Subway Station: Guests mention the convenient proximity to this metro station, which facilitates exploring local attractions without a car.
Tien Shan Mountains: From many rooms and the surrounding area, there are views of the Tien Shan range, with the mountains close enough to appreciate their presence.
53 Abylaikhan Avenue, Almaty, Almaty City, 50004, Kazakhstan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 137 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Yes, parking is available free of charge.
Are pets allowed at the hotel?
No, pets are not allowed on the property.
Does the hotel have airport shuttle service?
The hotel offers a paid airport shuttle service.
What amenities are available in the rooms?
Rooms feature air conditioning, heating, soundproofing, tea and coffee facilities, flat-screen TV, and free toiletries. Some suites offer additional amenities such as bathtubs and mountain views.
Is breakfast included in the room rate?
The hotel offers in-room breakfast, but the input does not specify whether it is included in the room rate. Please confirm with the hotel.
The bottom line
For travelers wanting a modern base in the heart of Almaty, within walking distance of the old center, Zhibek Zholy metro, and an array of restaurants and bars, Mercure Almaty City Center delivers. The high guest ratings, strong service, and value pricing make it a reliable choice.
8.9A solid, modern choice in central Almaty with high guest satisfaction.
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